Trampoline Warehouse

Delivery information

We only sell items which we have in stock, so you will never have to wait for a delivery. We despatch at 11am every working day (i.e. Monday to Friday excluding bank holidays), using a next day courier service. So if you purchase your item at 10am in the morning it will be despatched the same day and delivered the next working day. If you purchase at 10pm in the evening it will be despatched on the next working day. (If you would prefer not to receive your delivery immediately you are also welcome to arrange despatch for a later date. Please send us an email or call us immediately after purchasing to let us know.)

We can deliver anywhere in the mainland UK, and we can deliver to most islands. We regret that we are currently unable to deliver to the Isle of Man or the Channel Islands or to BFPO addresses or the postcodes listed below.

Please note that for your security if payment is made by credit or debit card we can only deliver to the card billing address. If you would like us to deliver to an alternative address it is possible to pay by cheque or postal order - please contact us on the telephone number above or at sales@trampoline-warehouse.co.uk for details.


DELIVERY DETAILS

Please let us know at the time of order if there are any access or parking restrictions our courier company should be made aware of prior to delivery.

We use an overnight courier service, so your purchase should be delivered the next working day after we send it out. All deliveries are made during working hours, Monday to Friday.

The standard service covers mainland England and Wales and Southern Scotland - for other areas of the UK (including all islands, Northern Scotland, Northern Ireland and the Isle of Wight) the courier companies add a surcharge. A guide is given below, but sometimes we can make savings for you, so please contact us by telephone or email if you live in one of these areas. Please note also that for remote areas of Scotland, even on the mainland, delivery may take a little longer.

If you are not at home when they try to deliver, the courier will normally put a card through your door with the details of your local depot so you can contact them to arrange a convenient day for redelivery. However we will also supply you with their contact details and a tracking number, so if for any reason you haven't received your package on the due date you should assume that they tried to deliver and contact them anyway to arrange for redelivery. They will hold your package in their local depot for 4-5 working days, after which if they haven't heard from you it will automatically be returned to us and a redelivery charge would be payable.

The delivery services we use have proved to be very reliable - the number of 'on time' deliveries has been quoted at over 99%. However please note that these are commercial courier companies and are not under our control, so we cannot guarantee their service.


SURCHARGES
The following table shows surcharges added by the couriers for delivery to certain areas. We may occasionally be able to make savings for you, so if you live in one of these areas please contact us.

ScotlandIsle of Wight
AB1-AB56, IV1-IV56PO30-PO41
FK19-FK21, KW1-KW14Isles of Scilly
PA20-PA39TR21-25
PH11-PH40, PH50
6ft trampolines£35.00£20.00
8ft trampolines£35.00£20.00
10ft trampolines£45.00£25.00
12ft trampolines£55.00£30.00
14ft trampolines£55.00£30.00
16ft trampolines£65.00£35.00

We are NOT able to deliver to:
All HS postcodes (Western Isles)
KA27 (Arran), KA28 (Millport)
KW15-KW17 (Orkney)
PA41 (Gigha), PA42-PA49 (Islay), PA60 (Jura), PA61 (Colonsay), PA62-PA76 (Mull), PA77 (Tiree), PA78 (Cull)
PH41 (Muck), PH42 (Eigg), PH43 (Rum), PH44 (Canna)
All ZE postodes (Hebrides)
All JE and GY postcodes (Channel Islands)
Eire
All IM postcodes (Isle of Man)


TAKING RECEIPT OF YOUR DELIVERY

Your delivery is insured against transit damage, but for your own protection it is important that you check the goods when you receive them.

If there is any damage to the packaging you must sign for your delivery as 'packaging damaged' on the courier's electronic pad / delivery note. If the courier is reluctant to wait sufficient time for you to check your delivery properly, again you must insist on writing 'packaging damaged' next to your signature, otherwise the courier company will consider your goods to have been delivered in perfect condition.

Your products will be delivered in packaging that will ensure their safe delivery. It is advised that you unpack your goods carefully to avoid damage to the goods and so that the packaging can be re-used to return the goods safely to us in the event of a fault or if you should choose to return your order.

DAMAGED, FAULTY OR INCORRECT GOODS

In the unlikely event the goods are received damaged, faulty or your order is incorrect, please ensure you notify our customer service team within 7 days of receipt of the goods, after which time the goods will be considered to have been accepted.

RETURNS AND CANCELLATIONS
Your purchase may be returned to us and the order cancelled (for any reason) within fourteen days of delivery. Please see our terms and conditions for details of our cancellation policy.

Home    |     About us    |     Delivery info    |     Terms & conditions